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Quote, sample and support take separate routes
Picking the right route gets you a faster, more useful answer. Project quotes need interfaces and quantity; support needs the setup and what the screen shows.
Three routes, three different answers
Project quote
For integrators and contractors quoting a room, a building or a rollout.
- SendInterfaces, quantity, distance, control
- You getModel shortlist and lead time
Sample request
For distributors and sellers verifying a model before committing to stock.
- SendModel or requirement, destination market
- You getSample, test checklist, spec sheet
Technical support
For installed units with a behaviour that does not match the specification.
- SendSetup, firmware version, symptom
- You getCause analysis or replacement
Company address, phone and mailbox are shared on inquiry. Shenzhen, Guangdong, China — visits are arranged by appointment so the line walk-through and the technical discussion happen in one trip.
Send the requirement
Interfaces, quantity and distance answer most of the first email.
What happens next
| When | What we do |
|---|---|
| Within 1 business day | A reply from an engineer or sales engineer who read the requirement, not an automatic acknowledgement |
| Same reply or the next one | A shortlist of one to three models, plus the parameters we still need |
| After parameters confirmed | Datasheet, certification reports for the destination market, lead time |
| For customization | Feasibility note saying which path your change needs, and which it does not |
| Before batch | Sample with a written test checklist, then a locked specification sheet |
Before you write
How fast do you answer an inquiry?
Within one business day. If the requirement is complete, the first reply usually contains a model shortlist rather than a request for more information.
Can we order a sample before a batch?
Yes, and we recommend it. Test the sample on the hosts and displays the project actually uses, then report back — the second quote is more accurate because of it.
Do you support installers after delivery?
Yes. Send the setup, the firmware version and what the screen shows; that covers most support cases in the first exchange.
Can we visit the factory?
Yes. Tell us the dates and which product families you want to see, and we will arrange the line walk-through and the technical discussion in one visit.